Returns & Exchanges
Our paintings are made just for you. Literally.
At Kolors , each painting is printed to order , nothing is stored, nothing is standardized.
This is custom wall art.
❌ Change your mind? No returns possible (unless product not yet produced)
In accordance with Article L221-28 of the Consumer Code ,
The 14-day right of withdrawal does not apply to:
" goods made to consumer specifications or clearly personalized. "
➡️ Translation: As our paintings are printed on demand just for you, we cannot take them back in case of a simple change of mind.
Thank you for your understanding 💛
✅ On the other hand: Damaged painting? We'll take care of that.
If your painting arrives:
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Abyss
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Broken
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Or does not match what you ordered
👉 So don't worry, we'll send you a new painting at our expense , or we'll refund you.
All you need to do is:
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Take a photo of the product + packaging
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Write to us within 48 hours at contact@kolorsbrand.fr